Coronavirus (Covid-19) Advice for Guests
On the 23rd March 2020, Prime Minister Boris Johnson addressed the nation and issued an instruction that everyone is to remain in their homes. Therefore, anyone due to depart for their holiday before 4th June 2020 will be able to amend their booking free of charge. Please email us with your booking number and preferred future dates, we will happily facilitate the movement of your booking to later in the year or to next year.
Please note we are not accepting any new bookings from now until the 4th June 2020.
We can appreciate the anxiety that you may be experiencing surrounding travel and the coronavirus (Covid-19). The situation is changing on a daily basis and we will look to keep this page updated with the latest information from the Foreign & Commonwealth Office (FCO) and The Department for Health & Social Care regarding travel within the UK.
If you booked before the 14th of March we will happily move your booking to a date later in the year.
Again over 70’s who have been advised not to travel will also be allowed to postpone their stays until later in the year or next year.
If you cannot re arrange and have top cancel please check with your insurance provider, it is unlikely that insurance purchased after the 17th March will be covered. However we may sill be able to help
If you would like to move your booking to the following year this will need verification by the property owner so may take a bit longer to facilitate.
In the case that a member of your party start to show symptoms during your stay please visit https://www.nhs.uk/conditions/coronavirus-covid-19/ as soon as possible and follow the government instructions.
What we are doing…
We have forwarded this information to all of our owners and cleaners https://www.nhs.uk/live-well/healthy-body/how-to-prevent-germs-from-spreading/ .
However we cannot and do not guarantee properties are free from infection, but we can assure you that all properties are cleaned and maintained to a high standard.
In the event of a last minute coronavirus related issue such as a confirmed case being unable to vacate the property in time for your arrival we can find you alternative accommodation or offer a full refund.