Coronavirus (Covid-19) Advice for Guests
Due to the Coronavirus and the fluctuating changes being made by the government especially with the new addition of tier systems and localised lockdowns, we understand that you may be thinking twice about any upcoming holidays you have booked with us, or any future bookings you’d like to make.
As it has been since day one please be assured that your safety and wellbeing is always our top priority, and we are working our hardest to assist you.
We hope you’ll find the answers to any questions you might have below.
The policies below may be subject to change as the situation continues to evolve, and we will update them regularly.
Can I book a holiday with you?
Yes, We are accepting bookings from 4th July 2020 and ongoing.
Can I speak to someone about my holiday?
Yes, we are in the office 9-5 Monday – Friday please feel free to give us a call. Either Christine or Tom will be available to talk to you about your booking.
Are you still taking balances 6 weeks before arrival with all this uncertainty?
No we have not been chasing balances, with the uncertainty of Coronavirus still rumbling round. If you have a booking and would like to pay a month before arrival that is fine with us.
Groups of 7 or more from different households
Following the Government’s announcement on 9th September, if you have a booking of 7 or more guests from different households that are not part of a social bubble, you will be entitled to your preference of a refund or credit, as well as the option of continuing with your holiday with a smaller party size. However, as the ‘rule of 6’ is under constant review with no official end date yet.
Please rest assured that if your booking is affected by this regulation, you will receive a credit or refund.
What steps are being taken in holiday cottages to reduce risk?
All properties have undergone full risk assessments as set out by PASC.
Cleaners have been provided with full PPE as well as Steri-7 a level 5 antiviral cleaning product, with specific instructions to perform what is essentially a double clean. The first is a regular clean to remove and dirt and debris, the second is a disinfect focusing especially on high touch point areas.
Most properties have been stripped down so only an essential number of kitchenware and crockery is available as it all has to be cleaned between stays.
Items such as toys, games, books and dvds have been removed to mediate the cleaners workload.
We have left specific instructions for guests to help aid the cleaning process.
What are the arrival and departure times?
With the increased time needed to thoroughly clean and sanitise our properties, we ask you not to arrive before 5pm and to vacate your property by 9am at the latest on the day you leave. This will allow the cleaners enough time to ensure that the property is cleaned to the highest possible standards for every stay.
What happens if I need to cancel my holiday because I catch Coronavirus?
If you contract Coronavirus, we will do everything that we can to rebook the same property at any time up until the end of 2021, and we wish you a very speedy recovery!
What should I do if one of my party feels unwell during my holiday?
Please follow official government advice, which you can find here:
It’s also really important that you contact us at the earliest opportunity so that we can take all the necessary actions. Please call us on the above phone number.
What happens if the government issues another lockdown and my booking is affected?
If government issues lockdowns on either your postcode area or our postcode area, you’ll be able to choose one of the following options:
- Defer your booking to a later date, either this year or next (subject to availability). Please note that there may be seasonal variations in the cost of your stay.
- A full refund of any monies paid.
You can book with confidence knowing that if your holiday is unable to go ahead due to the reasons above, you can choose whichever option suits you best, and you won’t lose out on anything you’ve paid towards your booking.
Tourism VAT cut and what it means to the price of my holiday?
As we are a booking agent, we do not add VAT to the prices that our customers are charged, so the price of your stay will remain the same. Your booking is an agreement between property owner and guest, so we have never charged VAT on that.